Wednesday, July 25, 2007

How to Get and Retain your Customers

Customer retention is a very important part of Network Marketing.

If your present company does NOT have a Retail plan in place, then you should ask them to initiate one. Retail Sales is the life's blood of building Long Term Recurring Income.

My good friend "Big Al" Tom Schreiter calls affiliate/distributors and Customers alike USERS. What this means is that your compensation plan and company should provide for an equal amount of compensation for your product being used (ordered) by either the distributor OR Customer.

So how DO you KEEP your customers? Well, first you have to get them :-)

When I chat with people and they tell me they have a health challenge, the first thing I do is LISTEN.

A Compassionate Marketer will LISTEN to the prospective customer. Go ahead, let them talk! The more they talk the more you LEARN about what their needs are.

Perhaps you learn that their children have special requirements. Perhaps their Grandmother has diabetes or arthritis or needs a hearing aide.

Once they are done talking I always ask them "would you like to do something about that?" Yes? Great! Then I mention whichever product might serve them well or ask if their Grandmother would be interested in something that would help her.

Now your prospect is a customer. There are several steps I take right away. You may want to do them too.

1- Keep a log of all your customers including name, date of purchase, product, delivery date, Thank You date, Re-order date etc. Be sure and note the items in #7. You can use a a spreadsheet or an old fashioned card file (like a recipe card box) which is what I use)

2- SEND a Hand Written THANK YOU note. Yep! That's right. Go buy a package or three of Thank You notes from the grocery store or order personal ones from Vista Print but BE SURE and send out that Thank you note within the first few days. It should arrive before or when the product arrives.

3- Follow up with your customer (PHONE CALL) when the product arrives to make sure they know EXACTLY how to take it and then ask if you can check back in a few days to see how they are doing. (Calendar a call for a few days later.)

4- Follow up with ANOTHER Call about 5-7 days later to find out how the customer is feeling or doing with your product. This is the time that you can suggest any adjustments to the usage regime for a more effective outcome. If necessary, schedule another follow up call.

5- Calendar a follow up call for three weeks later (when the re-order should be due) to chat and remind the customer that a re-order is imminent. You might say, "I am so glad that you are feeling ............using our product. I see that you are due for a refill next week. Shall I process your order for you so that you won't run out, or would you like to do the reordering yourself on my website?" Most people will be thrilled that you contacted them and will give you the reorder right on the spot.

6- Once the re-order is complete send out another Thank you note specifically for the re-order. THIS TIME mention that your company has a convenient REFILL program so that the product will be delivered to them without them having to manually process the order. You may also include a bit of literature about another product that you feel your customer has an interest in OR send them a sample of another product.

**This is an important step because MANY people will agree to the refill program (AUTOSHIP) however they will state that they WANT TO KEEP IN TOUCH WITH YOU. That's the Secret! Make sure you assure them that you will be in touch with them and DO SO. Calendar a once a month "hello" call with them.

7- Be sure and jot down any Life Cycle events for your customer such as Birthdays, Anniversaries, kids/spouse birthdays etc. and SEND A CARD to them. Use the US mail rather than an electronic card. This is a lots art and your customer will NEVER forget that you send them cards. Sending cards equals LONG TERM RETENTION. It is customer service at its finest!

8- Develop a short Newsletter for your Customers and send it out once a month. Highlight a product by offering some information about it first. Two or three paragraphs is suitable. BEFORE you close your newsetter and almost as an afterthought you my say, "For more information about this product please go to http://www.yourproduct.com/ " The PURPOSE of this little newsletter is to EDUCATE people about other products that you have. They may not order now, but they might KNOW SOMEONE who needs the nformation/product. To that end you might set up your own

9- Customer referral program and let your customers know that you appreciate referrals. Now a LIFETIME customer is a valuable asset and it is not necessary to "convert them" to distributor status. You might reward your customer for referrals by giving them an occasional free product. Everyone likes something for nothing :-)

10- Don't' forget to SMILE when you are on the phone with your Customer and ALWAYS call them as scheduled. Courtesy, caring and hands on customer service will ensure customer retention.

Would you like a free consultation to discuss customer acquisition or retention? Please send me an email or call, anytime.--

Practicing Abundance, Prosperity & Kindness EVERY DAY,

RS
RandiSusan Mallory
Compassionate Marketing
512.472.2604 Country Code 001
SKYPE: rsmallory


Copyright © RS Mallory/Compassionate Marketing. All Rights Reserved. May be used with Proper Attribution

Monday, July 2, 2007

What is Network Marketing?

There are no secrets to Network Marketing.

It's not magic and you don't have to be a Magician to be successful.

Network Marketing is simply another way to market products.

We are all used to "Direct Sales".

Remember the Kirby Vacuum cleaner guy?

Remember the Fuller Brush man?

They were Direct Marketers just like a phone company calling you
to ask if you want to switch to their phone company.

Network Marketing is really REFERRAL MARKETING.

Have you sent your child to a great camp and told your friends and neighbors?

Tried a new bottle of beer or wine and loved it so much that you told all your buddies?

Send your kids to a great school?

Purchased a bubble bath that left your skin soooooooo beautiful and soft that you
called all your girlfriends and told them about it? What about a lipstick or mascara?

Did you purchase a new car from a Dealer that DIDN'T HASSLE YOU? I bet you told
ALL YOUR FRIENDS about this terrific car dealer.

These are all examples of REFERRAL MARKETING.

Network Marketing in Referral Marketing at it's best; it PAYS you for
all your product and service referrals! Imagine that! Getting paid for referring
people to products and services that you already like and are using :-)

J. Paul Getty (The Steel Magnet) was once overheard saying: "I would
rather have 1% of the efforts of 1000 men than 100% of my own efforts".

WHY? Because each of us can only contact and know a limited amount of people.

J. Paul Getty understood that if you LEVERAGE your efforts by helping other
people get what they want, then you create a win-win situation!

Want to know more about Network Marketing and creating long term recurring
income for YOUR family? Watch this 5 minute explanation

http://economicpower.com/showme.asp

Feel free to leave a comment or question and as always, please contact me for
your one on one coaching session to see if you have the RIGHT SKILLS to be
successful in Network Marketing.

Practicing Abundance, Prosperity & Kindness EVERY DAY,

RS
RandiSusan Mallory
Compassionate Marketing
512.472.2604 Country Code 001
SKYPE: rsmallory
BE a Mentor with A Servant's Heart

Thursday, May 17, 2007

What is Passive Recurring Income and How to create it





Linear (Dead End) Income
versus
PASSIVE Recurring Income (Wealth)!


Trading time for dollars? Got a JOB?

,
Work 40 hours and get paid.
DEAD END.


Create PASSIVE, RECURRING income :-)

John Paul Getty said " I would rather have 1% of 100,000
peoples efforts than 100% of my own efforts.

GOT THAT? LEVERAGE yourself to get a piece of other people's efforts & you create WEALTH, not just money!


How? Find a legitimate company that


~~has Purple Cow products (unique products that stand out in a crowd)


~~a company whose TIMING is right in its industry


~~have a SIMPLE system that duplicates & supports you


~~a compensation plan that pays the part time people


~~It's the part time people that you will leverage & amass WEALTH, not just money!



Learn about Passive recurring income, watch this simple explanation.

For a coaching session,


help finding a good, ethical company


& get your questions answered Leverage@CompassionateMarketing.com




22 Tips to Creating Wealth.


Do you want to spend the rest of your life trading your time for $$?


Watch the short movie now!

Practicing Abundance, Prosperity & Kindness, EVERY DAY

RS Mallory
Compassionate Marketing
512.472.2604 Country Code 001
SKYPE: rsmallory


Wednesday, March 21, 2007

Starting Your Week Right :-)

Start the week right! Each day provides us with the opportunity to FOCUS and TAKE ACTION, and doing so will, accumulatively, help bring us closer to our goals! We all have a desire to achieve some level of success. Have you THOUGHT ABOUT what level YOU are reaching for?

For some the desire is greater than the averageperson. Let's face it, everyone wants to be successful but very few are really willingto pay that price of W.E.I.T. (What Ever It Takes) Success is an attitude. It is a posture that you take that states, "I deserve to have it all."

Success is attainable to all, yet so few achieve it.

Success is a habit and has no real secrets.It all starts with your belief system. Your belief system starts with how you feel about yourself.

Your own personal self-esteem is the key ingredient to so much of your success. You must first adopt a personal positive self-image of yourself. In networking your product is always going to be "YOU" and your second productis people. You are really marketing your confidence. That is why a positive self-image is so important, especially in your first conversation with your prospects.(You never get a second chance to make a first impression.) Forgiving yourself, others in your past, past mistakes & failures are paramount in your early journey to success. If you are, or have not been able to do this, then perhaps you Need a 30 Day Mental Cleanse. Join our Community and "wash awaythe Ghosties" and find out WHO and BECOME the real and wonderful YOU! There is No Charge to Join our Community or to participate in the 30 Day MentalCleanse! For questions regarding the Mental Cleanse, feel free to email me Cleanse@RSMallory.com

The Law of Attraction is alive and well!!

A key point to remember here is that you attract to your reality who and whatyou are. When you are positive and feel good about you, you attract like-mindedindividuals. The same holds true if you are negative in your thought processes.Your thought processes will always determine your bank account of love. It isessential that you learn to forgive, let go, and let go of your past. Many peopledrag their past into their present, which stops them from ever having a clearvision of their future. Success is a process, not a payoff. You will pay your ten dollars at the door on your journey to success, and you will find out fast that there are no shortcuts. You will never be able to completely master every detail of your life. Attemptingto do so will only lead to frustration. What will make the most difference thoughis becoming the master of a few key principles that will allow you to have the fastest personal growth. To accomplish this task you will begin to think exponentially rather than incrementally.(THINK BIG - ACT BIG) You must have uncommon thoughts to have uncommonresults and a steady consistent plan of action.

What I have found in my twelve years of entrepreneurship is that very few people have a plan of action. "When you fail to plan, you are planning to fail." By "Plan of Action", what I am talking about is your goals down on paper wherethey are visible and you can get your hands on them to monitor your progress. You also have to have a very precise clear mental picture of where you are going on your journey to success.

Make your goals reachable and realistic, yet big enough that you have to stretch to reach them. Along with goal setting, I recommend that you have a daily plan of action (Method of Operation) in place that you work from daily. If you are part time, have down on paper exactly what you will do in the hours you commit to your enterprise. If you are full time do the same. Don't over-promise to yourself. Put down on paper exactly what it is that you will do in the time you devote toyour business. This will allow you to hold yourself accountable. Every night before you go to bed look over your daily method of operation and ask yourself how accountable you were to yourself today. Be consistent Practice The Slight Edge; baby steps each and every day. Consistent effort over a period of time over and over coupled with personal growth will create consistent results.

Our Business is not a numbers game or even "selling", rather, it is RELATIONSHIP BUILDING! No matter what business or enterprises in networking you are in, the most important aspect will be how well you can build relationships with people andmake them feel that you genuinely CARE about THEM…. NO AGENDA. In today's society, people are starved for recognition, caring and kindness. Give THAT to your Prospect and you will achieve more success than you know whatto do with, AND, your life will be enriched 100 fold! This process of success will happen when you take consistent action, let go of yourpast, feel good about you and continually work on your internal communication.

Make a commitment to YOURSELF as you continue your journey in to success in 2007!If you are SERIOUS about building your business, you will tap in to special tools available to you. Join or create your own MasterMind Group with other like-minded entrepreneurs. Napoleon Hill has many books that speak about MasterMind Groupsand their POWER. THINK AND GROW RICH is the Basic Primer on MasterMind Groups. If you have NOT read it, do yourself a favor and your business will GROW.***YOU DESERVE TO HAVE IT ALL! ***

Contact RS for your Complimentary Coaching Session and information on how to participate in a Weekly Global MasterMind

Practicing Abundance, Prosperity & Kindness EVERY DAY,

RS
RandiSusan Mallory
Compassionate Marketing
512.472.2604 Country Code 001
SKYPE: rsmallory
BE a Mentor with A Servant's Heart

Sunday, March 18, 2007

Health from the 1950's to 2007 in funny video

Need a Good laugh? Remember I love Lucy?


Even in the 1950's we were interested in Health. Lucy does it better than anyone :-)

Watch this short hilarious video of Luci for a big laugh! Enjoy!

Practicing Abundance, Prosperity & Kindness EVERY DAY,

RS
RandiSusan Mallory
Compassionate Marketing
512.472.2604 Country Code 001
SKYPE: rsmallory

BE a Mentor with A Servant's Heart…

Sunday, December 10, 2006

The Secret to Building and Maintaining Instant Relationships

My number one rule is Practice Abundance, Prosperity and KINDNESS, every day!

When I chat with a prospect or someone I meet on the street, I always LISTEN toWHAT and HOW they are expressing themselves. When you are prepared to LISTEN you find out much more about folks than they might reveal to you than if you keep on interrupting them. Why is that? People are frazzled and have hecticlives. They no longer have or develop communication skills and yet they are STARVED for a kind word, or for someone to just let them "chat away".

The SECRET is in the LISTENING.

Let the person know that you have HEARD them by repeating a simple phrase back to them, or changing the words around a bit. LISTENING is a lost art, and those of us who develop the TALENT for LISTENING are richly rewarded with developing many relationships. Compassionate Marketers have a truly remarkable advantage. YOUR team mates should be a closely knit family; one that is CARING and CONSIDERATE of people and their lives. People are searching for and yearning to live better, longer and more fruitful lives.

Are YOU listening?

Yes, people are frazzled and have hectic lives. Since most people no longer have developed communication skills they become STARVED for a kind word AND they are starved for someone caring enough to show them how they & their families might lead more healthful and rich lives. Pay attention! LISTENING and CARING will avail YOU the opportunity to create a bond with someone new, it gives you the blessing of being able to help them, simply by LISTENING.

It has been said that being able to develop relationships will put you on the road to success in ANY business. Listening and CARING about the other person are the seeds that will initiate and maintain those relationships, whether personal or business.

Start listening with a CARING ear, and you will be amazed at how your life suddenly overflows with people who want to BE WITH YOU or BE INVOLVED WITH YOUR BUSINESS.

Make sure that you Practice Abundance, Prosperity and kindness, EVERY DAY!

Communication skills are so very important, and most people do not take the time to develop or learn about communicating with others. The biggest part of communications IS listening, or Watching, or Feeling, but not with your ears or eyes, but with your heart!

TIPS: If you are physically with someone, then always Shake their hand firmly (but not hard) and say something like, "It is very nice to meet you" and be SURE to use their first name! ALWAYS look them straight in the eyes and put a big SMILE on your face. People always react positively to a smile. Always start a generic conversation with the person; perhaps about their family, pet or other subject—then LISTEN to them intently to get the cues you will need to know WHAT they WANT in their lives, what is MISSING in their lives, and how you MIGHT BEST HELP THEM achieve their goals. If you LISTEN carefully, all these things will be revealed.

Maintaining mini relationships is easy to do. Keep a file of your conversations, details such as family members, Life Cycle Events such as Birthdays, Graduations and Anniversaries, etc. and send a little NOTE or CARD to mark the occasion. THANK YOU notes are a must; it is a lost art and people will remember you for taking a moment to honor them. When I send out Thank You notes, I always include a packet or two of one of my products to let them know that I wish them health AND prosperity!

You might include a sample of your product or a coupon for your sevices With every contact you make, and ALWAYS refer back to something they related or mentioned to you in the last conversation. This ONE ACTION is worth its weight in Gold and signals that you CARE ABOUT and actually LISTEN to the person with whom you are speaking. Here is an example of how this works: Perhaps this person has Arthritisin their hands. I might ask them how their hands are feeling today. This might even be a perfect opportunity to ask if they "would like to do something about" the pain in their hands. I learned this simple and effective question from "Big Al" Tom Schreiter. Here's the best part; when they say "yes" it is an invitation to let them know about a a product that might help them.

If you are not physically with someone and calling them on the telephone or perhaps conversing on the computer, you may still open up a generic but thoughtful conversation. Again, LISTEN to what the other person is SHARING with you. They are handing you the keys to your success if you are listening with your heart. One more thing; Practice Abundance, Prosperity & Kindness EVERY DAY and you life will be blessed one thousand fold!

RS Mallory
Compassionate Marketing
512.472.2604 Country Code 001
Skype/Oovoo: RSMallory

Saturday, December 9, 2006

Why Compassionate Marketing?

Because I have been an Educator, Corporate Executive and Network Marketer it was a natural step to develop Compassionate Marketing. I presently Coach, Mentor & Teach people how to BECOME a better more effective person so that they might pursue their own financial goals and dreams successfully AND TEACH OTHERS how to do the same thing through Compassionate Marketing. Teaching little kids was fun; teaching Big kids (adults) how to BE little kids is even more fun. If you do NOT have Joi du Vie (Joy) in your life, if you do NOT have Laughter in your life, if you are struggling to no end, then you will appreciate and value the lessons you will learn with Compassionate Marketing :-) BE more and you BECOME more.

Do you practice "The Slight Edge"?

Are you "10 feet tall and Bulletproof"?

Are you a "deliberate creator" ??

If the answer to any of those questions is NO, then I would love to speak with you to help you attain YOUR goals and dreams. There in NO CHARGE andI have NO Agenda. I will help you with your present company/endeavor. You may also download my free gift,

Success in 10 Steps

Practicing Abundance, Prosperity & Kindness, EVERY DAY

RS Mallory
Compassionate Marketing
512.472.2604 Country Code 001
SKYPE: rsmallory

BE a Mentor with a Servant's Heart